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FAQ

Contact Us

  • How can I get in touch with PartyLite?

Certificates and Vouchers

  • Instructions for printing digital invoices and gift certificates
  • How long is a gift certificate valid?
  • Product Voucher Programme
  • I'm having problems with my Gift Certificate
  • How do I use my gift certificate?

Our Products

  • Are PartyLite accessories suitable for outdoor use?
  • General product information about our popular jar candles
  • Are PartyLite candles vegan?
  • Why didn't you choose recycled PET (rPET)?
  • Why are your tealight cups made of plastic (PET)?
  • Where do I get information regarding your products (forms & fragrance, handling)?
See all 16 articles

100% love it guarantee

  • How do I return my order?
  • What is your return policy?
  • When will I receive my refund?
  • What do I do if I have an issue with a product?
  • How do I change or cancel my order?
  • What does the PartyLite "Love It Guarentee" cover?

Shipping

  • Importance of a correct email address and mobile number when placing an order
  • My order has an incorrect shipping address, can you fix it?
  • Where do you ship to?
  • Do you offer free shipping?
  • Can I send a gift from PartyLite to my friends?
  • How long will it take for my order to arrive?

Affiliate Resource Center

  • Compensation – Earnings
  • Unique Affiliate Link
  • Discount on Personal Purchases
  • Enrolment Fee and Affiliate Benefits
  • Getting Started - Affiliate Account
  • Affiliate Rules of Engagement
See all 18 articles

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